PRIVACY POLICY

Last updated: February 2026

1. Introduction

Renovoice LLC ("Renovoice," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website at renovoice.io (the "Site"), use our services, or interact with us in any way.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these practices, please do not use our Site or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

Contact Information: Name, email address, company name, and any message content submitted through our contact form
Scheduling Information: Information provided when booking consultations through our Calendly integration, including name, email, and scheduling preferences
Communication Data: Records of correspondence when you contact us via email, Telegram, WhatsApp, or other channels
Business Information: Company details, project requirements, and other information shared during service inquiries or engagements

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies:

Device Information: Browser type, operating system, device type, screen resolution, and language preferences
Usage Data: Pages visited, time spent on pages, click patterns, scroll depth, referral source, and navigation paths
Network Information: IP address, approximate geographic location (city/country level), and internet service provider
Analytics Data: Data collected through Google Analytics (GA4), including session information, engagement metrics, and conversion events

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social media platforms when you interact with our profiles
Analytics providers (Google Analytics)
Scheduling platforms (Calendly)
Business partners or referral sources

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our reputation management, marketing, and technology services
Communication: To respond to inquiries, send service-related communications, and provide customer support
Analytics & Improvement: To understand how visitors use our Site, identify trends, and improve user experience and service offerings
Marketing: To send relevant information about our services (only with your consent where required by law)
Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests
Security: To detect, prevent, and address fraud, unauthorized access, or other illegal activities
Business Operations: To manage our business, including billing, contract administration, and internal reporting

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on the following:

Consent: For analytics cookies, marketing communications, and non-essential data processing. You may withdraw consent at any time.
Contractual Necessity: To perform obligations under a contract with you or to take pre-contractual steps at your request.
Legitimate Interests: For website security, fraud prevention, service improvement, and business administration, where these interests are not overridden by your rights.
Legal Obligation: To comply with applicable laws, regulations, or legal processes.

5. Third-Party Services & Data Sharing

We use the following third-party services that may collect or process your data:

Google Analytics (GA4): Web analytics service by Google LLC. Collects usage data via cookies. Google's privacy policy: policies.google.com/privacy
Vercel: Website hosting and performance monitoring (Speed Insights). Vercel's privacy policy: vercel.com/legal/privacy-policy
Calendly: Scheduling platform for booking consultations. Calendly's privacy policy: calendly.com/privacy
Vimeo: Video hosting for embedded content. Vimeo's privacy policy: vimeo.com/privacy
WhatsApp / Telegram: Messaging platforms used for customer communication. Subject to their respective privacy policies.
Font Awesome: Icon library loaded locally; no external data collection.

We do not sell, rent, trade, or otherwise transfer your personally identifiable information to third parties for their own marketing purposes. We may share information with service providers who assist us in operating our website, conducting our business, or serving our clients, provided those parties agree to keep this information confidential.

We may also disclose your information:

When required by law, subpoena, court order, or government request
To enforce our Terms of Service or protect our rights
In connection with a merger, acquisition, or sale of assets (with prior notice where feasible)
To protect the safety, rights, or property of Renovoice, our users, or others

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our Site. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner displayed when you first visit our Site, or through your browser settings at any time.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Contact form data: Retained for up to 24 months after last interaction, or as long as needed for active business relationships
Analytics data: Google Analytics data is retained according to our GA4 configuration (default: 14 months)
Communication records: Retained for the duration of the business relationship plus 36 months
Contract & billing data: Retained for 7 years as required by tax and business regulations

When data is no longer required, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data in transit
Secure hosting infrastructure with Vercel's enterprise-grade security
Access controls limiting data access to authorized personnel only
Regular security assessments and monitoring
Content Security Policy (CSP) headers and other security headers on our website

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to — and maintained on — servers located outside of your country of residence. If you are located in the EEA, UK, or another jurisdiction with data transfer restrictions, please be aware that we may transfer your data to countries that may not provide the same level of data protection as your home country.

Where required, we implement appropriate safeguards for cross-border data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, or relying on the adequacy decisions of the European Commission.

10. Your Rights

10.1 Rights Under GDPR (EEA/UK Residents)

If you are located in the EEA or UK, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request limitation of processing of your personal data
Right to Data Portability: Receive your personal data in a structured, machine-readable format
Right to Object: Object to processing of your personal data based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your local data protection supervisory authority

10.2 Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the right to:

Know what personal information we collect, use, disclose, and sell
Request deletion of your personal information
Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
Non-discrimination for exercising your privacy rights
Correct inaccurate personal information
Limit use and disclosure of sensitive personal information

10.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@renovoice.com. We will respond to your request within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request.

11. Children's Privacy

Our Site and services are not directed to children under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. We honor DNT signals and Global Privacy Control (GPC) signals where technically feasible and required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. For material changes, we may also provide notice through our website or via email where appropriate. Your continued use of our Site after any changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@renovoice.com
General Contact: hello@renovoice.com
Legal Matters: legal@renovoice.com
Website: renovoice.io/contact