TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using the website at renovoice.io (the "Site") or engaging any services provided by Renovoice LLC ("Renovoice," "we," "us," or "our"), you ("you," "your," "Client," or "User") agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy, Cookie Policy, and Disclaimer (collectively, the "Agreement").

If you are entering into this Agreement on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

2. Description of Services

Renovoice provides digital reputation management, marketing technology, content strategy, SEO, crisis communications, press distribution, social media management, and related consulting and technology services (collectively, the "Services"). The specific scope, deliverables, and terms of any engagement are defined in individual service agreements, statements of work (SOWs), or proposals executed between Renovoice and the Client.

These Terms govern your general use of the Site and establish baseline conditions for all service engagements. In the event of a conflict between these Terms and a specific service agreement, the specific service agreement shall prevail.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our Site and Services. By using our Site, you represent that you meet these requirements.

4. Client Obligations & Representations

By engaging our Services, you represent, warrant, and agree that:

• All information provided to Renovoice is accurate, truthful, complete, and not misleading
• Your business operations are conducted in compliance with all applicable local, national, and international laws and regulations
• You hold all necessary licenses, registrations, permits, and regulatory approvals required to operate your business in your jurisdiction(s)
• Any content, materials, data, or information you provide to Renovoice for use in marketing campaigns does not infringe on any third-party rights (including intellectual property, privacy, and publicity rights)
• Your use of our Services will not violate any applicable law, regulation, court order, or agreement with a third party
• You will not use our Services to engage in, facilitate, or promote any illegal, fraudulent, deceptive, or misleading activity
• You are solely responsible for all decisions regarding your business operations, regulatory compliance, and the accuracy of claims made about your products or services
• You will promptly notify Renovoice of any material change in your regulatory status, licensing, or legal standing that could affect the Services

5. Scope of Relationship

Renovoice acts solely as an independent contractor and service provider. Nothing in these Terms or any service agreement shall be construed as creating a partnership, joint venture, employment relationship, franchise, or agency relationship between Renovoice and any Client.

Renovoice does not endorse, guarantee, or assume liability for any Client's business, products, services, regulatory compliance, or financial condition. Our provision of Services does not constitute an endorsement of or investment in any Client's business.

6. Acceptable Use Policy

You agree not to use our Site or Services to:

• Violate any applicable law, regulation, or third-party right
• Transmit any material that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable
• Distribute malware, viruses, or any other harmful computer code
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with or disrupt the operation of our Site or Services
• Scrape, crawl, or use automated means to access our Site without our written consent (except for legitimate search engine indexing)
• Use our Services to promote or facilitate money laundering, terrorism financing, sanctions evasion, or other financial crimes
• Misrepresent your identity, affiliation, or the purpose of your use of our Services

7. Intellectual Property

7.1 Renovoice IP: All content, materials, software, designs, logos, trademarks, and other intellectual property on the Site are the exclusive property of Renovoice LLC or its licensors. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any of our intellectual property without prior written consent.

7.2 Client IP: Clients retain ownership of all pre-existing intellectual property they provide to Renovoice. By providing content or materials, you grant Renovoice a non-exclusive, royalty-free license to use such materials solely for the purpose of performing the Services.

7.3 Work Product: Unless otherwise specified in a service agreement, ownership of deliverables and work product created by Renovoice during a service engagement shall be governed by the applicable service agreement. In the absence of a specific agreement, Renovoice retains ownership of all methodologies, tools, frameworks, and pre-existing materials, while the Client receives a license to use the final deliverables.

8. Payment Terms

Payment terms, fees, and billing schedules are established in individual service agreements between Renovoice and the Client. General payment conditions include:

• All fees are due as specified in the applicable service agreement or invoice
• Late payments may be subject to interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower
• Renovoice reserves the right to suspend or terminate Services for non-payment after reasonable notice
• All fees are non-refundable unless otherwise stated in the applicable service agreement
• Clients are responsible for all applicable taxes, duties, and government-imposed fees

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information received from the other party during the course of the engagement. Confidential information includes, but is not limited to, business strategies, client lists, pricing information, technical data, and any information designated as confidential.

Confidentiality obligations do not apply to information that: (a) is publicly available through no fault of the receiving party; (b) was rightfully in the receiving party's possession prior to disclosure; (c) is independently developed without reference to the confidential information; or (d) is required to be disclosed by law or regulation.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Renovoice's total aggregate liability under these Terms and any related service agreement shall not exceed the total fees paid by the Client to Renovoice during the twelve (12) months preceding the event giving rise to the claim
• In no event shall Renovoice be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or reputation
• Renovoice shall not be liable for any loss arising from the Client's own actions, business decisions, regulatory non-compliance, or the actions of third parties
• Renovoice shall not be liable for any regulatory fines, penalties, enforcement actions, or legal proceedings against the Client

11. Indemnification

You agree to indemnify, defend, and hold harmless Renovoice LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of these Terms or any applicable service agreement
• Your violation of any applicable law, regulation, or third-party right
• Content, information, or materials you provide to Renovoice
• Any claim by a third party related to your business operations, products, or services
• Any regulatory investigation, enforcement action, or legal proceeding involving your business
• Any misrepresentation regarding your business, regulatory status, or compliance

12. Termination

12.1 Termination by Either Party: Either party may terminate services in accordance with the termination provisions of the applicable service agreement. In the absence of specific termination terms, either party may terminate upon 30 days' written notice.

12.2 Termination by Renovoice: Renovoice reserves the right to immediately suspend or terminate Services, without liability, if:

• The Client breaches these Terms or the applicable service agreement
• The Client engages in or is reasonably suspected of illegal, fraudulent, or unethical activity
• The Client's regulatory status materially changes (e.g., loss of license, enforcement action)
• Continued provision of Services could expose Renovoice to legal or reputational risk
• The Client fails to make timely payments after notice

12.3 Effect of Termination: Upon termination, the Client's access to Services will cease. Provisions regarding intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution survive termination.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, sanctions, cyberattacks, internet outages, power failures, or third-party service disruptions. The affected party shall promptly notify the other party and make reasonable efforts to mitigate the impact.

14. Dispute Resolution

14.1 Informal Resolution: Before initiating formal dispute resolution, both parties agree to attempt to resolve any dispute informally through good-faith negotiation for at least 30 days after written notice of the dispute.

14.2 Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms that is not resolved informally shall be settled by binding arbitration administered in accordance with the rules of a mutually agreed arbitration body. The arbitration shall be conducted in English.

14.3 Waiver of Class Actions: All disputes shall be resolved on an individual basis. You agree to waive any right to participate in class actions, class arbitrations, or representative proceedings.

14.4 Injunctive Relief: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. The parties consent to the exclusive jurisdiction and venue of the courts in the jurisdiction where Renovoice LLC is registered, except as provided in the arbitration clause above.

16. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, Disclaimer, and any applicable service agreements, constitute the entire agreement between you and Renovoice regarding the subject matter hereof.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms without Renovoice's prior written consent. Renovoice may assign its rights and obligations without restriction.

Notices: All legal notices should be sent to legal@renovoice.com.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the "Last updated" date and, where appropriate, providing notice via the Site or email. Your continued use of our Site or Services after any changes constitutes acceptance of the updated Terms.

18. Contact Information

For questions regarding these Terms, please contact us:

• Legal Inquiries: legal@renovoice.com
• General Contact: hello@renovoice.com
• Website: renovoice.io/contact